Tickets
Shops
Employees pick from this list when they submit a ticket.
Categories
The "What kind of problem?" choices on the employee form.
Admins
Everyone here can sign in, manage tickets, and receive alerts.
Alerts & settings
Choose how you hear about new tickets, and how this site sends email.
Push notifications
Get an instant alert on this phone or computer when a ticket comes in.
Email alerts
An email for each new ticket, sent to .
Which tickets alert me?
Only send me email and push alerts for tickets at or above this urgency.
Employee form link
Share this with employees, or bookmark it on a shop tablet. No login needed.
Email sending — shared by all admins
How this site sends alert emails. "This website's hosting" works on most cPanel hosting with no setup. If emails don't arrive (check spam), switch to an email account's SMTP settings.
Change password
Signs you out everywhere else.